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View existing claims | Compensation limits |
GSSA Claim Portal | Company website | Ground Handler | |||
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kales.cargoclaims.aero | Kales Airline Services | ||||
avplus.cargoclaims.aero | Aviation Plus |
The Cargo Claims and Loss Prevention platform streamlines the claims handling process within the air cargo industry. Our solution increases the customer experience and contributes to the competitiveness of the air cargo product by offering stakeholders a more transparent cargo claims process and an increased speed of service recovery.
The IATA cargo innovation awarded Cargo Claims and Loss Prevention (CCLP) platform enables you to manage and submit your cargo claims to any airline from ONE single platform.PRELIMINARY CLAIM
In order to reserve the claimants rights to claim up to two years, a preliminary claim notice must be filed within the below outlined time limits.
TIME LIMITS
In the case of damage or delay, the person entitled to delivery must complain to the airline within specific time lines. If no complaint is made within the times indicated below, then no action can be brought against the airline.
No. | Claim Type | Description | Time Limit |
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1 | Destruction. | Complete loss of whole consignment.. | 120 days from the AWB issuing date. |
2 | Damage. | To consignment whole or in part. | 14 days from receiving consignment. |
3 | Partial loss. | Some of the consignment is missing or damaged. | 14 days from receiving consignment. |
4 | Delay. | To complete consignment or part of it | 21 days from the placing date. |
FORMAL CLAIM
Please include the following information when submitting the e-Claim in order prevent any delay in handling your claim. The more information you provide, the more quickly your claim can be handled or settled.
1. PRELIMINARY CLAIM | Preliminary notice of claim in written if a preliminary claim was not submitted through our e-Claims portal |
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2. MASTER AIR WAYBILL | Copy of the contract of carriage ( Master Airwaybill ) and eight digit number assigned to the shipment. |
3. CLAIMED AMOUNT | List the damaged or shorted merchandise by item and quantity and provide the amount you would like to be compensated for. Tell exactly whatopt was damaged and how you came to your claimed amount. List how many pounds/ kilograms or what number carton was damaged. |
4. FREIGHT CHARGES | In most cases, the freight charges must be paid before a claim is finalized. |
5. INSPECTION REPORT | If damage was noted at destination, the agent should have been requested to prepare this report. If an inspection was not done, just state that non was done. An inspection completed by an independent surveyor may also be included. |
6. INVOICE | Provide the original vendor’s invoice for the damaged merchandise in question. This will indicate the value of the goods claimed. |
7. PACKING LIST | This would list the quantity and weight of the items in each box. For personal effects shipments, the value of each item should also be listed. |
8. REPAIR BILL | If the damaged goods are repairable, provide the receipt for repair. |
9. SALVAGE VALUE | It is the shipper / consignee’s responsibility to minimize the loss by salvaging goods. Explain what was done with the damaged shipment; for example, was it thrown away, repaired, or sold for discount price. |
Remember that you must retain all damaged material until the claim is completely resolved. In some cases, the carrier will notify you that they intend to pick up the damaged material. If you are not able to provide the material for the carrier, then the claim is denied.
In addition to the above please include:
10. HOUSE AIRWAYBILL | Delivery record copy |
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11. SETTLEMENT DRAFT | Proof of payment to ultimate consignee |
12. SUBROGATION | Statement from payee authorizing you to act on behalf of shipper or consignee |
Cargo Claims offers you an easy way for electronically lodging cargo claims.
Your cargo claim can be submitted to the carrier involved in the contract of carriage.
The CARGO Claims software will provide you all the tools to manage your cargo claim. You will receive confirmation of your claim immediately after its submission. Claim departments of the selected Carrier will be notified and instructed to process your cargo claim with priority.
We offer you 24/7 tracking information on your cargo claims.
Receipt by the person entitled to delivery of the cargo without complaint shall be prima facie evidence that the cargo has been delivered in good condition and in accordance with the contract of carriage.
In the case of loss of, damage or delay to cargo a complaint must be made to the Carrier by the person entitled to delivery.
Based upon the time limits as set forth in the Warsaw Convention as amended at the Hague 1955 and the Montreal Convention 1999, a preliminary claim must be filed shortly after receipt of your shipment.
The time limits reffered to above are:
A cargo claim is a written complaint demanding financial compensation for damage, loss or delay of cargo whilst under a contract of carriage.
Damage | To consignment whole or in part | 14 days from receiving consignment |
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Loss | Loss of whole consignment | 120 days from the AWB issuing date |
Partial Loss | Loss of part of the consignment | 14 days from receiving consignment |
Delay | To complete consignment or part of it | 21 days from the placing date |
Pilferage | To consignment whole or in part | 14 days from receiving consignment |
Applicable laws: |
Relevant articles: |
LEGAL NOTICE
www.cargoclaims.aero is an internet-based data forwarding and management service. We do not directly represent the airlines or other carriers, and we're not the ones handling your claims. Please contact your airline or GSA directly in case you do not receive a reply after submitting your claim with this service.
Our software is using E-mail technology to forward the information submitted to this application to the intended recipient. Although we are updating our contacts in accordance with the latest information available, we shall not accept any liability in case your data doesn't reach the recipient, for any reason, technical or caused by human error.
If you did not receive a copy of your data by e-mail after submitting a claim, or notice that the automatically provided addresses are incorrect,
please contact support@cargohub.nl.
CargoClaims streamlines the claims handling process within the air cargo industry. By connecting all cargo supply chain parties on a centralized platform, connected stakeholders are offered efficiency, transparency and an increased speed of service recovery.
The IATA cargo innovation awarded platfrom increases the customer experience and contributes to the competitiveness of the air cargo product.
CARGO Claims is an internet-based data forwarding and management service. We do not directly represent the airlines or other carriers, and we're not the ones handling your claims. Please contact your airline or GSA directly in case you do not receive a reply after submitting your claim with this service.
The Air Cargo Industry is lacking from an transparent and standardized claims handling process.
Massive flow of emails, many different airline procedures and individual airline claims portals is negatively affecting the customer experience and the competitiveness of the air cargo product.
The Air Cargo Industry needs a standardized and optimized claim handling process between the shipper and airline. Communication should become transparent and efficiency must benefit all stakeholders involved.
Cargo Claims delivers an industry multi stakeholder platform enabling shippers to submit claims to ANY airline within ONE platform. Airlines are offered a complete suite of integrated tools to manage their claims process with optimized efficiency.