Solution
Lack of oversight, inadequate monitoring and inefficient time management; handling claims and cargo incidents is more often a burden than a blessing. CargoClaims provides an innovative solution for the freight industry as a whole, to manage claims and incidents between stakeholders within one integrated platform. This uniquely designed platform for standardization in claim & incident management, operates as an independent and unprejudiced cloud based IT solution. CargoClaims is an online data forwarding service and claim management platform and it does not directly represent airlines. 
Claims and Incident ManagementEvery business is exposed to claims and incidents, as a result of damage or loss during transportation and handling of goods. Many companies still have inefficient and outdated claim management processes and as a consequence, their claims and incidents are not always properly monitored and followed up. An overview of the process with its improvement actions is often lacking, besides time consuming investigations. This goes hand in hand with unnecessary administrative actions. Settlement of claims are delayed and customer relationships are jeopardised. CargoClaims offers all parties involved in the supply chain, the opportunity to handle claims and incidents within one platform. Our advanced software offers all tools necessary to manage these processes efficiently. Participants can instantly enjoy a comfortable working environment. The platform is continuously updated via the input from experts and our users together. Businesses do not have to invest in technical development themselves, usage cost is low and the software can be accessed in the ‘cloud’ 24/7. Structural Quality ImprovementAirlines, forwarders, ground handlers and other supply chain parties can efficiently exchange information with each other, within the one platform. This prevents double data entries and improves intercommunication. Our software is developed for all involved parties to analyse, follow up and resolve a spectrum of industry related issues. This makes it possible to structurally work on quality improvement, from the very beginning of the process. Gathering information after an incident has occured can be time-consuming and generates unnecessary delays in resolving a claim. Our developed platform provides considerable quality improvement, efficiency and at the same time, reduces operational costs. All data is stored securely and instantly accessible at any moment, 24 hours a day, 7 days a week. A supply chain integrated solutionCargoClaims offers airlines an affordable and cost-effective solution to manage claims, in an efficient and professional manner, at station level as well as at global level. The process overview, with corresponding risks and actions that are to be taken, has already proven to enhance customer service. Participating forwarders have an excellent overview of pending claims within the platform. Documents are saved in digitally and there is access to our advanced software to manage critical stages of the process. Freight forwarders can also share certain claim information to the shipper or consignee, in order for that party to have actual insight in the status of the claim. Our integrated platform solution(based on the industry standard) extends through the whole chain and improves the quality of the total cargo product.
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