Status and Priority
Status explanation:
New: a new claim submitted by your organization in the application (not send to carrier yet).
Submitted: a new claim submitted to your organization by your customer.
Delivered: carrier acknowledges receipt of claim by clicking the 'link' in the email.
Waiting: will appear after extra communication is done (asking for status updates etcetera).
Processing: pending claims can be manually put on the status processing (are being processed via your old SOP).
Replied: a carrier replies on your claim (acknowledges receipt, asks for extra documents etcetera).
On Hold: claims can be manually put 'on hold' (for example if your customers asks).
Resolved: after payment or finalizing the claim.
Transferred: a new submitted claim that is send to the carrier (formally logged at the carrier).
Monitoring: pending claims can be manually put on monitoring (for example a claim from a different department or station).
Rejected: rejected claim by carrier.
Locked: to inform that processing the claim at that moment is stopped (no change of information).
Priority explanation:
A Claim that requires immediate attention has a ‘Critical’ priority. The need for attention decreases with each step. The ‘Low’ priority can be assigned to a preliminary claim for example where it is unsure yet if it will become a formal claim.
